Customer Care

Please feel free to contact us at any time with any questions or concerns you might have under the "contact us" section at the top of the page. We will be happy to help you!

Please note we do not process or ship orders Saturdays and Sundays. We process and ship all orders Monday through Friday in the order in which they are received. We make it our goal to get you your goodies out as soon as possible.


Privacy & Safety

At M'simbi we know that your privacy is very important. We are respectful of your privacy and are providing this information to demonstrate how seriously we take protection of your personal information. This Privacy Policy governs how M'simbi collects, protects, stores, transfers, and uses the personally identifiable information (“PII”) that we do collect if you choose to provide us with any PII.Personal Information.At M'simbi, we try to give you as much control as possible over your personal information. In general, you can visit M'simbi's website without giving us personal information. There are times, however, when M'simbi may gather information from you in order to communicate more effectively with you, or otherwise better facilitate the purpose of your communication with M'simbi. We will occasionally use your PII to contact you with news about M'simbi, such as a new product or service that we believe might add value to your relationship with M'simbi. However, if you tell us that you do not wish to receive these announcements and communications, we will respect your wishes and cease sending these announcements and communications to you. We do not share, sell, rent, or otherwise provide our lists of contact information to any 3rd party organizations. Security of PII M'simbi intends to protect your PII and implements appropriate measures and processes to help keep your information secure and maintain its integrity. M'simbi uses technical, physical, and other safeguards for such protection against loss, unauthorized access, destruction and disclosure. Use of PII The PII provided to M'simbi is used by M'simbi to develop and conduct our business. Some examples of how we use PII include: improving our products and services; personalizing communications with you; conducting market research; conducting customer surveys; processing, fulfilling, and following up on transactions for products and support; tracking and improving the effectiveness of our website and web-based marketing; and complying with legal requirements and enforcing our website terms of use or otherwise protecting M’simbi legal rights.


Children’s Privacy

M’simbi’ s web site and marketing are not directed to children under 13 years of age. If that policy changes,we will obtain consent from a child’s legal guardian before we collect PII from anyone under the age of 13.

General Terms

Due to privacy policy requirements set by various regulating agencies, M'simbi reserves the right to change any of the privacy policies governing the Site, at any time and in its sole discretion. Although this Privacy Policy may change from time to time, we will not reduce your rights under this policy without your explicit consent. Any changes will be effective upon posting of the revisions to the site and may be posted without notice to you. The effective date of this Privacy Policy will appear at the top of the web page for your reference. If you have any questions or comments about our privacy practices, please feel free to contact us at

Wholesale Inquiries

If you are a toy retailer who is interested in carrying M'simbi dolls in your store, please email us at

Franchise Opportunities

M'simbi which means "girl" is a place where girls can find the coolest stuff for girls (ages 4 to 14) at affordable prices. Through our dolls, clothing and accessories we empower girls to love themselves and feel confident in themselves .

All things girls is a good description of M'simbi. Its a place where a girls 4-14 can find everything they need at each stage of her life. Our company is based in Zambia, Africa and is  eager and excited to expand its footprint all over Africa and beyond!


Franchisee criteria​

To be a M'simbi franchisee, you should have some experience in  retail . In addition to this experience, you must exhibit the same passion for empowering girls!

If this describes you. Kindly submit a summary of the following information for our consideration to

  • Your current business operations/experience

  • Your business capabilities and experience

  • Markets of interest

Payment Methods

Credit / Debit Cards  and Offline Payments for customers in Zambia

© 2019 by M'simbi. Developed & Managed by  brandsofzambia